Privacy Policy
Last Updated: December 8, 2025
Ferreras Counseling and Wellness Center ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us online.
About Ferreras Counseling LLC
Ferreras Counseling LLC (“Ferreras,” “We,” or “Our”) prioritizes your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how We collect, use, disclose, and protect your personally identifiable information both during and after your relationship with Ferreras. This Privacy Policy applies to information We may from time to time collect, use, and disclose in the course of performing services on your behalf and making Ferreras’ website applications available to you. Please read this Privacy Policy carefully.
Personal Information Defined
“Personal Information” is defined as certain nonpublic personal information provided by you or on your behalf to Ferreras that identifies you. Examples of Personal Information may include the following:
name;
address;
date of birth;
social security number;
driver’s license number or state-issued identification card number;
phone number;
bank account number;
credit or debit card number;
assets, income, occupation, employment status, and dependent information; • information We collect through an internet “cookie” (i.e. an information collecting device from a web server);
information from third parties such as employers and health care providers; and • information otherwise obtained by Ferreras in providing services to you.
Personal Information does not include the following:
information that cannot be used to identify you;
blind data that does not contain personal identifiers; and
publicly available information.
In addition to the protections provided in this Privacy Policy, your protected health information disclosed to Ferreras may be entitled to additional protections. Please see Ferreras’ Notice of Privacy Practices for more information.
Collecting Personal Information
Ferreras must collect Personal Information to provide services to you or on your behalf. We may collect Personal Information from you or from third parties such as employers, insurance providers, and health care providers. We generally collect the types of Personal Information that is necessary for Ferreras to perform services on your behalf. If you are using Our website, We may collect information about your device, browser, and other information regarding your web usage which may or may not include Personal Information.
Use of Personal Information
The Personal Information you provide to Ferreras is used exclusively for the following purposes:
for Ferreras and its affiliates to support business functions including providing services to you or on your behalf;
responding to your inquiries related to services provided by Ferreras or its affiliates;
facilitating the performance of related services by other industry service providers;
assisting with claims on your behalf with third party service providers such as health insurance providers;
to the extent required by applicable law including in litigation or in response to any lawful subpoena or court order;
in relation to a merger or other sale or transfer of Ferreras or its assets.
We may also use your Personal Information to communicate by SMS including:
sending SMS reminders and updates about administrative matters such as scheduling and appointment reminders;
responding to your inquiries; and
delivering important notices related to the services We provide.
You may stop receiving SMS communications by replying “STOP” to any message. Once unsubscribed, you will no longer receive appointment-related updates via SMS.
We do not use your Personal Information for marketing or promotional purposes.
Disclosure of Personal Information
Your privacy is important to us. Ferreras does not disclose your Personal Information to any nonaffiliated third party for telemarketing, direct mail marketing, or other marketing through electronic mail.
Ferreras does not disclose your Personal Information to any third parties at any time while you are receiving services from Ferreras and after services terminate other than in the following circumstances:
Service Providers: With third parties who perform services for or on behalf of Ferreras including providers of third-party analytic tools to help Ferreras better understand website traffic. These providers are contractually required to maintain the confidentiality of your Personal Information.
Legal Obligations: When required to comply with applicable laws, rules, and regulations, in litigation to the extent permitted by law, and in response to a lawful subpoena or court order.
Your Consent: If you consent in writing to disclosure including you directing Ferreras to disclose Personal Information to a third party.
Affiliates: Ferreras may share with its affiliates who agree to comply with the terms of this Privacy Policy.
Retention of Personal Information
We retain your Personal Information only as long as necessary to provide services to you and to comply with retention obligations required by applicable law. Ferreras has adopted security measures to ensure that Personal Information is securely disposed of when no longer required to be maintained by Ferreras.
If you opt out of receiving SMS messages, We will delete your phone number and related information from Our SMS database except where retention is required by law.
Third Party Websites
Our website may contain links to third party websites. By clicking on a link, you will be taken to a third-party website that Ferreras does not control. This Privacy Policy does not apply to any information provided by you or obtained through a third-party website. You should carefully review the privacy policy for third party websites before using and accessing such websites. Ferreras makes no representations regarding the content or security on any third-party website and is not liable for any claims related to your use of a third-party website or information that is obtained about you from your use of a third-party website.
Information Security Practices
We implement appropriate administrative, technical, and physical safeguards that are designed to reasonably protect your Personal Information from unauthorized access, misuse, disclosure, alteration, destruction, or compromise. Despite Our efforts to secure your Personal Information, the security of Personal Information cannot be guaranteed. In the event of a breach impacting your Personal Information, We will provide you with notice to the extent required by applicable law.
Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in Ferreras’ business practices or for legal or regulatory reasons. Any updates will be posted on Our website and will become effective upon posting.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, how We handle your Personal Information, or to update or correct your Personal Information, please contact us at:
Ferreras Counseling LLC
439 S. Union Street, Suite 2104
Lawrence, MA 01843
Email: referrals@ferreraswelnesscounseling.com
Phone: 978-648-8515